Shipping Policy

Shipping Policy of Amani Mens

Our goal is to provide a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Areas

  • Countries: We currently ship within the United Kingdom.

  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within the United Kingdom: Free shipping on all orders.

  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

  • Cut-Off Time: Orders placed before 10:00 PM (UK GMT) will be processed on the same day.

  • Weekend Orders: Orders placed on weekends will be processed on the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.

  • Business Days: Deliveries occur Monday through Friday.

  • Note: Delivery times are estimates and may vary due to external factors such as weather or transportation issues.

Shipping Process

  • Reliable Couriers: We ship with trusted carriers such as Royal Mail, DPD, and DHL.

  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental impact.

Tracking Instructions

  • Tracking Information: After your purchase, you will receive an email with tracking details, including the courier’s name and tracking number.

  • Track Your Order: You can track your order on our website by entering your tracking number in our tracking portal.

  • Questions: Our support team is available to assist with any questions about tracking your order.

Procedure for Missing Items

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package at support@amanimens.com

  • Resolution: We will promptly address the issue by sending a replacement item or offering a refund.

Return Policy

  • Returns: Returns are accepted within 14 days of receiving your order.

  • Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.

  • Costs: Return shipping costs are covered by the customer unless the item is faulty or does not match the description. In such cases, Amani Mens covers the return shipping costs.

  • Refunds: Refunds are processed within 14 days of receiving the return and will be credited to the original payment method.

No Restocking Fee

Amani Mens does not charge a restocking fee for returns.

Return Shipping Costs

  • For Defective Products: No cost to the customer. This applies if the product is incorrect, damaged in transit, or defective in any way.

  • For Customer Remorse: The actual cost of return shipping will be charged to the customer. This applies if the wrong product was purchased, the item does not fit, or the item is no longer desired.

Adres: Keurenplein 41, Amsterdam, Noord-Holland, 1069CD, Netherlands

E-Mail: support@amanimens.com

Contact form: click here

Telephone: +31 6 57 59 08 01

Business name: Amani Mens

Company Number: 92255388

VAT Number: NL004614253B18

 

Customer service opening hours:

Monday to Friday between 9:00 am and 5:00 pm.

We aim to answer your email within 24 to 48 hours.